Return Policy - Sept. 3rd, 2026

Return & Exchange Policy

Thank you for shopping with us! We want you to be satisfied with your purchase. Please review our Return & Exchange Policy before requesting a return or exchanged.
Return Authorization

All returns and exchanges **must be preauthorized** before the item is shipped back to us. To request authorization, please contact us at melissa@uepromotions.com with your order number and reason for the return or exchange.

Do not send merchandise back without receiving return authorization first. Unauthorized returns may not be accepted or processed.

Restocking, Handling & Reshipment Fee

Approved returns and exchanges are subject to a 'flat $15 Restocking, Handling & Reshipment Fee'. This fee will be charged for each order approved return or exchange and covers the administrative handling, restocking, and reshipment of merchandise.

Return Shipping

Customers are responsible for the cost of shipping merchandise back to us. Return shipping labels will not be provided. Customers must arrange and pay for their own return shipping. No items will be shipped back until the return merchandise is received and inspected.

We strongly recommend using a trackable shipping method, as we are not responsible for merchandise lost or damaged during return shipment.

Condition of Merchandise

Returned merchandise must be in its original, unused, and resalable condition, unless the item is being returned due to a manufacturing defect or an error on our part. Items that have been worn, washed, altered, personalized, decorated, or otherwise used may not be eligible for return or exchange.

Exchanges

For approved exchanges, replacement merchandise will be shipped after the original merchandise has been received and inspected. The $15 Restocking, Handling & Reshipment Fee will apply.

Non-Returnable Items

Custom, personalized, decorated, embroidered, printed, or otherwise specially produced merchandise is not eligible for return or exchange, unless the item is defective or we made an error in fulfilling the order.

Processing

Once an approved return is received and inspected, we will process the applicable refund or exchange. Refunds, when applicable, will be issued to the original method of payment, less any applicable fees.

We reserve the right to refuse returns or exchanges that do not meet the requirements outlined in this policy.

For questions or to request a return authorization, please contact us at melissa@uepromotions.com or 614-440-4601 .